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Discussion topic: Losing the internet with Q regularly. Necessary to rebook each occasion but then loses again

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This message was authored by: Pakenham

Message posted on ‎25 Oct 2025 10:18 AM

Losing the internet with Q regularly. Necessary to rebook each occasion but then loses again

The Q box loses contact with internet regularly and is necessary to shut off electric supply, leave a minute and then reboot. This then reboots OK but then loses again within an hour or so.

1- all actions have been checked on consistent internet which is 

2- TV works satisfactorily.

The Q box is some years old perhaps around 2015 ?

 My Card is  account Caroline Pakenham

 

 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎25 Oct 2025 11:16 AM

Re: Losing the internet with Q regularly. Necessary to rebook each occasion but then loses again

Posted by a Superuser, not a Sky employee. Find out more
@Pakenham wrote:

 

The Q box is some years old perhaps around 2015 ?

 

The Q television platform was released in early 2016, with the most recent main box model dating from late 2019.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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