Losing television menu

[Dennisoak]

Hi

im having issues with the second sky q box.  It keeps losing the television menu so I can't scroll to see what's on.  It happens at least and sometimes more than once a week.  It means always having to reboot both boxes which can be a pain.  Can anyone help. 
thanks 

[Addie15]

Hi there, @Dennisoak. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

We are still looking to help you @Dennisoak . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[LAUE]

My handset is not working, can't change any channel 

[Daniel0210]

@LAUE 
Your issue is different to that the original poster was facing. After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer or larger supermarket. If you do that as well as the above you’ll have a spare.