@MikeYiannis wrote:
Hi
our SkyQ keeps losing connectivity. It is connected by Ethernet to a Starlink router and all WiFi bands switched off. No issues with internet yet Sky keeps losing it, tried all suggestions, any other ideas anyone? Our AV instller thinks it could be a Sky Q box problem
Hi @MikeYiannis
Completely reset the connection.
First reboot the router by removing the power lead for 30 seconds and then reconnecting.
Then carry out a Network reset on the main Q box with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.
