Losing connectivity despite Ethernet connection and no internet issues

[MikeYiannis]

Hi

our SkyQ keeps losing connectivity. It is connected by Ethernet to a Starlink router and all WiFi bands switched off. No issues with internet yet Sky keeps losing it, tried all suggestions, any other ideas anyone? Our AV instller thinks it could be a Sky Q box problem 

[oldfella]

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@MikeYiannis wrote:

Hi

our SkyQ keeps losing connectivity. It is connected by Ethernet to a Starlink router and all WiFi bands switched off. No issues with internet yet Sky keeps losing it, tried all suggestions, any other ideas anyone? Our AV instller thinks it could be a Sky Q box problem 

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Hi @MikeYiannis 

Completely reset the connection.

First reboot the router by removing the power lead for 30 seconds and then reconnecting.

Then carry out a Network reset on the main Q box with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router. Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects go immediately into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

[JasonKruys]

Yeah, this has been happening to me lots over the last few days (and indeed, does happen every now and then for a period where lots of other people report similar issues).

It is not my router, switches, or any equipment on my network. Just for fun I tried the network reset that gets peddled every time someone has an issue - but I knew it wouldn't work. Bizarrely the SkyQ Main box just stops sending/responding to DHCP solicit's/Acks, so when the lease runs out on the network it does not pick up the address again and defaults to a 0.0.0.0 address. Unplugging the SkyQ box from the mains for 30 seconds, then powering it back on restores connection....until the lease expires.