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Discussion topic: Sending my sky box back But I can't walk to the post office and also need a label ????

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This message was authored by AppleX67 This message was authored by: AppleX67

Sending my sky box back But I can't walk to the post office and also need a label ????

I need to send my sky box back But I can't walk to the post office as to far and I don't have a label to send it back So how do I send it back as not very mobile????

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Posted by a Superuser, not a Sky employee. Find out more

You can print your own returns label, and arrange for your package to be collected via the Royal Mail, as explained here:https://www.sky.com/help/articles/return-tv-broadband

AppleX67
Topic Author
This message was authored by AppleX67 This message was authored by: AppleX67

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Thank you But I don't have a printer and I'm old school .ie :everything in writing 😁.so thank you kindly for your reply.

This message was authored by Mark39 This message was authored by: Mark39

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Posted by a Superuser, not a Sky employee. Find out more

Unless you can find a way of getting the parcel to the Post Office, you'll need to speak to Sky then, to ask them to send you the return label.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Posted by a Superuser, not a Sky employee. Find out more

@AppleX67 

You've posted in the Sky+ board. Those boxes don't need returning so have you got a Sky Q box? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
AppleX67
Topic Author
This message was authored by AppleX67 This message was authored by: AppleX67

Re: Charged for returned equipment.

I need to send my box back But i have no label and no I can't print a label either and post office to far to walk as I have mobility issues.I did post in the sky community But was told it was not the sky Q community in so many words But to me sky is sky and all I want is someone to come pick up my sky Q box and be done with it I'm not paying any fines so need help asap thank you 😁

This message was authored by nigea99 This message was authored by: nigea99

Re: Charged for returned equipment.

Posted by a Superuser, not a Sky employee. Find out more

@AppleX67 wrote:

I need to send my box back But i have no label and no I can't print a label either and post office to far to walk as I have mobility issues.I did post in the sky community But was told it was not the sky Q community in so many words But to me sky is sky and all I want is someone to come pick up my sky Q box and be done with it I'm not paying any fines so need help asap thank you 😁


hi @AppleX67 

I have moved your original post to the SKY Q group & merged your latst post onto your original.

 

It isn't so much about which part of the community but SKY Q boxes are treated differently by SKY +/HD

 

 

AppleX67
Topic Author
This message was authored by AppleX67 This message was authored by: AppleX67

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Thank you I haven't got a clue what or where But thank you .

This message was authored by nigea99 This message was authored by: nigea99

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Posted by a Superuser, not a Sky employee. Find out more

@AppleX67 wrote:

Thank you But I don't have a printer and I'm old school .ie :everything in writing 😁.so thank you kindly for your reply.


hi @AppleX67 

I have escalated your post to a SKY support team, who, hopefully, will be in touch - they may be able to advise if RM could possibly bring the label  but I don't know - or discuss any other ways to help

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sending my sky box back But I can't walk to the post office and also need a label ????

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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