Loosing some channels

[Hande]

I have lost signal for a few chanels

This channel is currently affected by s problem with your satellite signal for help press?

[Hande]

This is crazy !!

I need to speak to someone please.

[nigea99]

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@Hande wrote:

I have lost signal for a few chanels

This channel is currently affected by s problem with your satellite signal for help press?

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hi @Hande 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[PandJ2020]

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@Hande wrote:

This is crazy !!

I need to speak to someone please.

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This is a customer helps customer forum.  (Not a realtime chat to Sky)

If you want to speak to Sky then call them...

But for satellite reception issues follow this: https://www.sky.com/help/articles/sky-tv-no-satellite-signal

Chances are you'll need an engineer to visit to check LNB/Alignment if you have your own dish.

[Daniel0210]

@Hande 
It’s also worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

[peter-marlow+1966]

And also things like trees do block the signal  when in full leaf, i had this problem  a while back  lost my satellite signal to my  freesat box  and had to get  my  satellite  dish  moved as the tree on the main road outside  my was blocking  the signal , it started  with me just losing  a few channels  then i lost all of them, i only have a freesat  box  as a backup  to my sky glass tv  as because  of the flats across the  road  from  me i can't  get freeview as the flats  block that signal, hope this helps  you somewhat