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Discussion topic: Looking to re-join/ reactivate my Sky Q account

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This message was authored by Kathleend55 This message was authored by: Kathleend55

Looking to re-join/ reactivate my Sky Q account

Hi, I am looking to re-join Sky Q. I switched companies in May 2023 as due to financial issues, i was unable to afford the Sky Q at the time as I wanted to add on Braodband. I have had my daughter look into the prices now and currently I have BT which is caused me nothing but bother since being installed. I was (still able to log into account so still might be) a platinum customer with Sky before I left. I would like someone to help how I go about doing this so my daughter can set up for me. I am a pensioner so technology isnt my strongest subject, I get my daughter to deal with it all. 

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This message was authored by oldfella This message was authored by: oldfella

Re: Looking to re-join/ reactivate my Sky Q account

Posted by a Superuser, not a Sky employee. Find out more

@Kathleend55 wrote:

Hi, I am looking to re-join Sky Q. I switched companies in May 2023 as due to financial issues, i was unable to afford the Sky Q at the time as I wanted to add on Braodband. I have had my daughter look into the prices now and currently I have BT which is caused me nothing but bother since being installed. I was (still able to log into account so still might be) a platinum customer with Sky before I left. I would like someone to help how I go about doing this so my daughter can set up for me. I am a pensioner so technology isnt my strongest subject, I get my daughter to deal with it all. 


Hi @Kathleend55 

Looks like you need to speak directly to Sky to try to see what deal you can get.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

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