Sky q not working waiting for engineer. Can I claim money back?

[tonyt82]

Sky q has an error and I'm waiting for an engineer. Can I claim money back for the time it's been not working? If so how do I do it?

[oldfella]

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@tonyt82 wrote:

Sky q has an error and I'm waiting for an engineer. Can I claim money back for the time it's been not working? If so how do I do it?

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Hi @tonyt82 

You need to speak directly to Sky to try to see what compensation you can get.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home