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Discussion topic: Long wait for engineer visit

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This message was authored by Kelly1977 This message was authored by: Kelly1977

Long wait for engineer visit

I have been with sky for over 6 years now and have become a VIP member. Recently I have experienced loss in satalite signal in 50% of my Chanel's, I have done the reset (as guided by the sky website) but I have now lost ALL satellite signal to my skyQ box, I have phoned sky and they offer me an engineer to come out in 3weeks time, (IS THIS A NORMAL TIME?!) I'm paying £76 a month for my sky package and I have no TV till then, I'm totally disgusted by the wait time for their "VIP" members

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Long wait for engineer visit

Posted by a Superuser, not a Sky employee. Find out more

They would normally credit you once the fault is fixed (to date or reporting) if you ask.

 

Everyone is a VIP - it's nothing to do with the price you pay nor the speed at which engineers will visit.

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Long wait for engineer visit

Posted by a Superuser, not a Sky employee. Find out more

@Kelly1977 

You will have been given the first available visit in your area. That's not to say there won't be a cancellation in the meantime. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by lettice This message was authored by: lettice

Re: Long wait for engineer visit

Posted by a Superuser, not a Sky employee. Find out more

That does seem a long wait.
At the installation mention the long wait to the engineer, re compensation and if little luck there call Sky to request some.


You can still use your Q boxes for watching/downloading any On demand content and use Sky Go. 
Mnd you will not see the complete full set of channels that you see on your box but your subscribed ones like Sky Atlantic, Sky max etc Sky Sports channels and Sky Cinema channels will be plenty of other channels on there.

Check your  track my order via the Mysky app or Mysky account online, as it will show any earlier install dates if available. Sometimes these appear with cancellations from other customers.

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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