Linking discovery app

[Debby66773]

Hi I got a new Q box yesterday & I can't get my discover plus to sign in on the tv when I put the code in on my pad it says does not match also I can't get into paramount & on my iPad on the sky go app I can't get the tv guide to come up I've swept everything off at the mains for 3 min to reset this didn't help hope you can before I rip it all out & through it out the window with all the problems I've been having I'm fed up 

[Invisiblename]

@Debby66773  Can you confirm that your Sky Q is connected to the Internet?

[oldfella]

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@Debby66773 wrote:

Hi I got a new Q box yesterday & I can't get my discover plus to sign in on the tv when I put the code in on my pad it says does not match also I can't get into paramount & on my iPad on the sky go app I can't get the tv guide to come up I've swept everything off at the mains for 3 min to reset this didn't help hope you can before I rip it all out & through it out the window with all the problems I've been having I'm fed up 

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Hi @Debby66773 

Assume your first step was to subscribe to Discovery plus through Sky Marketplace?

[Debby66773]

Thanks everyone I rang sky today & the box needed updating ones I'd done that every thing worked