Lack of human communication

[AndyB12]

Hi, feeling increasingly frustrated about how difficult it is to speak to somebody and resolve my issue. All of the prompts have had me going around in circles for nearly an hour now. It was one of these prompts through the musky app that I booked an engineer to solve a problem.  Took the afternoon off work only for no one to visit and when I went through the app again it said that there was nothing outstanding. VERY FRUSTRATED!!!!

[Daniel0210]

@AndyB12 

Have you tried calling Sky? 

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a 0333 number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Note: if your services are restricted due to a missed payment/s any calls will only prompt you to pay what you owe.