Keeps saying no connection and now not reading viewing card

[Tracey50]

My sky keeps coming up no connection, I have to remove the cable multiple times and turn the power completely off to get it working. Then yesterday I started getting error reading viewing card messages.

[Chodley]

I have escalated to Sky chat support. Watch out for a blue bubble at the bottom of the page.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Tracey50 an invite to chat.

[Pam03]

Please talk to me.   Box says no viewing card

[Pam03]

Send someone 

[Chodley]

It looks like you missed the chat invitation - I've escalated this again, watch out for nlue chat bubble. If you don't respond inside 48 hours the help chat will be cancelled.

Or you could phone Sky via the My Sky app / Get Help and scroll down to get the number

150 works if you're on a Sky mobile or landline.

[Tracey50 · Accepted solution]

All sorted now thanks, my box wasn't turning on but it's fine now.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Pam03 an invite to chat.