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Discussion topic: Item no longer available

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This message was authored by: markpaulk

Item no longer available

On Sky Q box, when you press Home button, under Continue watching, there is a thumbnail of "I'm a celebrity get me out of here" but if you press on it, it says "Sorry, this item is no longer available". 

If I follow the solution I found searching on here to turn box onto standby using remote and then leave box turned off for at least 30 seconds then turn box on again, it still appears.

 

If I go through Recordings option, it appears under 'Continue'. If I long press hold on it, it loads the series up but downloading the episode it corresponds to is available to be downloaded but downloading, watching and deleting doesn't get rid of it.

 

It's some kind of firmware bug that I hope Sky engineers are aware about and will release in a future update as it clearly likely a software bug.

 

Thanks for any help. 

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This message was authored by: oldfella

Re: Item no longer available

Posted by a Superuser, not a Sky employee. Find out more

Hi @markpaulk 

To delete items from Continue watching they must be deleted completely including from the Deleted section in Manage

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