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Discussion topic: My sky box will not connect to my sky router

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This message was authored by: John281

My sky box will not connect to my sky router

My sky box won't connect to my sky router 

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This message was authored by: oldfella

Re: My sky box will not connect to my sky router

Posted by a Superuser, not a Sky employee. Find out more

@John281 wrote:

My sky box won't connect to my sky router 


Hi @John281

Assume you have carried out a Network reset on the Q box exactly as follows;

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

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