Discussion topic: My sky box will not connect to my sky router
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Message posted on 01 Jan 2024 06:15 PM
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My sky box will not connect to my sky router
My sky box won't connect to my sky router
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Message posted on 01 Jan 2024 06:20 PM - last edited: 01 Jan 2024 06:21 PM
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Re: My sky box will not connect to my sky router
@John281 wrote:
My sky box won't connect to my sky router
Hi @John281
Assume you have carried out a Network reset on the Q box exactly as follows;
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
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