Issues withnew Sky Q box and Labgear EM 1001 DVB T encoder

[Moorhead]

Hi

I have recently upgraded to Sky Q (from Sky HD). Previously I had a working setup to distribute the Sky out put (in HD) via my coax distributionto all (HD) TV's using the EM 1001. Since having Sky Q installed I have issues with picture breakup and pausing on the remote TV's. I have tried the following:

1) reset EM 1001 (no change0

2) try different HDMI source (works perfectly)

3) try different HDMI lead (no change)

4) try different (clear) channel (currently 21) (no change))

5) reset/altered Sky q output definition (tried all - no change)

6) power cycled Sky Q box

I'mrunning out of things to try! Whatever I have tried the output on the remote TV(s) still pauses/interupts and I can only assume it has something to do with the Sky Q box? but what!

Any help would be gratefully received!

[nigea99]

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@Moorhead wrote:

Hi

I have recently upgraded to Sky Q (from Sky HD). Previously I had a working setup to distribute the Sky out put (in HD) via my coax distributionto all (HD) TV's using the EM 1001. Since having Sky Q installed I have issues with picture breakup and pausing on the remote TV's. I have tried the following:

1) reset EM 1001 (no change0

2) try different HDMI source (works perfectly)

3) try different HDMI lead (no change)

4) try different (clear) channel (currently 21) (no change))

5) reset/altered Sky q output definition (tried all - no change)

6) power cycled Sky Q box

I'mrunning out of things to try! Whatever I have tried the output on the remote TV(s) still pauses/interupts and I can only assume it has something to do with the Sky Q box? but what!

Any help would be gratefully received!

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hi @Moorhead 

I think SKY Q is 'sensitive' to the HDCP protocol (I believe 1.4 needed for HD, 2.2 for UHD) so if the EM1001 does not provide the requisite handshaking I am guessing this could be a cause.

Theone leaflet I found for the EM1001 does not quote any HDCP compliance 

When you say you tried other HDMI sources do these also require the same  HDCP checks ?  

[Moorhead]

the other "sources" were a Firestick and a dvd player so, no. However, the pass through HDMI  (through the EM 1001) to  the main TV oesn't "suffer" fromthe same issues, in fact it's totally normal!

[Godfrey]

The specification of this device;

Godfrey.

[Moorhead]

Yes and I've adjusted the Sky Q to be both 1080p and 1080i (and 720 as well actually0 and still the "pauses" happen. They  are not like "normal,  low signal digital"drop outs" but a full screen pause, jump, resume with no "noise" artifacts - also signal and quality are 100% o the receiving TV (I have reduced signal just in case but to no effect on the problem)

[nigea99]

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@Moorhead wrote:

the other "sources" were a Firestick and a dvd player so, no. However, the pass through HDMI  (through the EM 1001) to  the main TV oesn't "suffer" fromthe same issues, in fact it's totally normal!

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Definitely puzzling, with all the other sources working and, as you say, the main TV pass through being OK

Sorry but I have no further ideas

[Alfie26]

Have you resolved this issue as I am just upgrading to sky q and considering the Em1001 to distribute to house

[Moorhead]

I'm afraid that I haven't! The EM1001 is an excellent solution and has served me very well pre Sky Q but still has the same issue when SkyQ is its input source. Since the comments above I have tried various different hdmi leads and a 4K hdmi splitter (rather than the hdmi pass through of the EM1001) all to no avail! As above different hdmi sources don't have the same issue 

[Alfie26]

I have asked the manufacturer if the EM1001 will work with sky. Let's see if they respond.

[Moorhead]

As in Labgear? What a great idea! I have no idea why I haven't thought of contacting them! Do you have a contact email?

[Alfie26]

Look up labgear "Philex"

technical "at" philex "dot" com 

remove spaces and insert appropriate characters.

[Alfie26]

Reply from philex

It does depend on the settings on the Sky Q Box and unfortunately the modulator will not be able to send a Full 4 K signal.
We don't have any modulators which will work with Sky Q at maximum resolution as the market is going towards streaming content, so the demand / population continues to decrease.

[Alfie26]

Have asked them if they can give me the settings on the sky box.

[Moorhead]

I tried all available output resolutions;

720p

1080i

1080p

(and even 4K but I kne that woudn't work!)

All had exactly the same issue.

Dave

[Alfie26]

Let's see if they give me an answer to what to set it to. Have you asked them about your issues