Issues with sky q and mini boxes

[Amy11041993]

My sky q and sky q mini boxes keep going black and then a fault message comes up tried restarting hard drive as it said something to do with hard drive not working and still not working properly when we change stations it takes a while for it to connect 

[Addie15]

Hi there, Amy11041993. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.