Issues with sky box loading tv schedule

[Customer16]

Both my sky q and sky q mini box daily says "waiting for tv schedule", leading to us being unable to load channels or the tv guide. Additionally, all future planned recordings have been deleted. It also does not allow us to record, or live rewind any programme. The only way to fix this is to restart or reset the box, but this only last 24 hours, we have have to do it everyday. 
why is this occurring, and can this be fixed?
thanks 

[oldfella]

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@Customer16 wrote:

Both my sky q and sky q mini box daily says "waiting for tv schedule", leading to us being unable to load channels or the tv guide. Additionally, all future planned recordings have been deleted. It also does not allow us to record, or live rewind any programme. The only way to fix this is to restart or reset the box, but this only last 24 hours, we have have to do it everyday. 
why is this occurring, and can this be fixed?
thanks 

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Hi @Customer16 

First make sure that all your Qboxes are onthe latest software.

Once this is done carry out a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Customer16]

Thanks for the response. 
the boxes are up to date, and the resets work for just one day, then the issue arises again the next day. 

[NeilA4]

Made a complaint to Sky today about tv guide not loading & having to update the software at least once a week.

should have done it before now, but it used to be a 40 minute wait for an actual human being in tech support, so I've always left it.

However with an account issue to sort, I braved the wait & the upshot is I'm being sent a new Q box.

Hopefully quickly as well, because currently the tv is saying Waiting for TV schedule..........

[oj01]

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@NeilA4 wrote:

Made a complaint to Sky today about tv guide not loading & having to update the software at least once a week.

should have done it before now, but it used to be a 40 minute wait for an actual human being in tech support, so I've always left it.

However with an account issue to sort, I braved the wait & the upshot is I'm being sent a new Q box.

Hopefully quickly as well, because currently the tv is saying Waiting for TV schedule..........

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Don't forget to take your viewing card out of the old box before handing it to the courier.