2 queries, 1 for billing, 1 for returns

[Deb25]

I have received returns package which requests return of sky Q hub. But I also have reuter with cables. Do you require that returned, as not enough package included for that aswell. Also £66.00 has been deducted by you and when I tried to see online what that is for, access is restricted. Please help. Thank you.

[Invisiblename]

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@Deb25 wrote:

I have received returns package which requests return of sky Q hub. But I also have reuter with cables. Do you require that returned, as not enough package included for that aswell. Also £66.00 has been deducted by you and when I tried to see online what that is for, access is restricted. Please help. Thank you.

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You're not talking to Sky, this is a customer helps customer forum.  You'll need to speak with Sky direct to answer account specific questions.  I'll escalate this for you so that they open an online chat with you.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Deb25  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks