Issues with Sky Q and internet connection

[AndersonP]

What is wrong with my Sky Q box and the internet? When the weather is poor, my box loses internet very easily and then I can't watch anything!

I have a very solid and reliable mesh network throughout my property and everything else connected to the wifi is fine, except the Sky Q box keeps losing connection. It doesn't make sense that I can watch any of the apps loaded onto the actual TV which is on exactly the same network as the Sky Q box?

Very unreliable and quite frustrating! Why am I paying for Sky Q when it is so unreliable?

Is this a common issue and is there anything that can fix it??

Thanks

[bc761]

Any luck with this, im having teh same issues?

[oldfella]

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@AndersonP wrote:

What is wrong with my Sky Q box and the internet? When the weather is poor, my box loses internet very easily and then I can't watch anything!

I have a very solid and reliable mesh network throughout my property and everything else connected to the wifi is fine, except the Sky Q box keeps losing connection. It doesn't make sense that I can watch any of the apps loaded onto the actual TV which is on exactly the same network as the Sky Q box?

Very unreliable and quite frustrating! Why am I paying for Sky Q when it is so unreliable?

Is this a common issue and is there anything that can fix it??

Thanks

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Hi @AndersonP 

Exactly what and how are you connecting your main Q box to?

Also do you have any mini boxes?

[AndersonP]

Hi,

Thanks for replying. I have a series of Deco M9s around the flat which provide a very stable network. I have a direct connection from one Deco right into the Sky Q box which I thought would be the best and most reliable connection. I also have a Q mini which is also directly connected to another Deco unit.

As I mentioned before, everything else in the property works perfectly but it's only the Q box that regularly struggles!

[Laing1]

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@AndersonP wrote:

Hi,

Thanks for replying. I have a series of Deco M9s around the flat which provide a very stable network. I have a direct connection from one Deco right into the Sky Q box which I thought would be the best and most reliable connection. I also have a Q mini which is also directly connected to another Deco unit.

As I mentioned before, everything else in the property works perfectly but it's only the Q box that regularly struggles!

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@AndersonP when you say directly do you mean they are connected by ethernet cables to the M9's 

[AndersonP]

Yes, Ethernet cables. 

However, I had exactly the same issues when connected via wifi some time ago. I thought Ethernet cables would provide stability.

[S_Kaur]

I have same issue, my kids like to watch youtube and it loses connection easily and they get frustrated 

[whispernalf]

My Q box keeps losing connection too. I'm sick of having to enter the router password all the time!!

[Liam180]

Yes i have this also and have a very good wifi connection around whole propety. Please keep us posted on any results. 

[Dawill555]

I have recently changed from Sky Broadband to Trooli (UK) and have a Deco Mesh running that works perfectly for all devices except the SKY Q  box. The Q keeps dropping the connection after a couple of days and I have to re-enter the wifi details.

It also means that any recordings fail when the connection has been dropped – which we don’t find out until we try and watch the recording.