Issues moving home

[Borolap]

My in laws are moving next week and they have contacted Sky to get things set up. My father in law has been informed by a Sky customer service advisor that because the people moving in to their house contacted Sky first they are unable to do anything until the new year due to a technical issue with the system. To make matters worse when my father in law queries this he was told his best course action would be to live to Virgin for the time being and then contact Sky in the new year.

can somebody please offer a solution to this as my in laws are in their 70s and this is they really do not need this stress whilst moving.

[Borolap]

My in laws are moving next week and they have contacted Sky to get things set up. My father in law has been informed by a Sky customer service advisor that because the people moving in to their house contacted Sky first they are unable to do anything until the new year due to a technical issue with the system.

To make matters worse when my father in law queried this he was told his best course action for him take would be to move to Virgin for the time being and then contact Sky in the new year.

Can somebody please offer a solution to this as my in laws are in their 70s and this is stress that they really do not need.

[PandJ2020]

Cancel and just move to virgin then?  I don't think we can suggest anything if Sky say their systems are not capable.

Submit a complaint?

[Borolap]

Thanks for your reply,I have obviously wrongly assumed that this was a place where Sky advisors helped to resolve issues.

[PandJ2020]

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@Borolap wrote:

Thanks for your reply,I have obviously wrongly assumed that this was a place where Sky advisors helped to resolve issues.

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This is primarily a customer helps customer forum...

Sky employees will not generally reply to specific issues.

Posts can be escalated to Sky but if their system won't allow it then i don't think they can override it.

Start with a complaint.

[Borolap]

Thanks I'll get it escalated, seems very strange to me that Sky who advertise a moving home function don't have a system in place to be able to facilitate moving home.

if it was me that has been told they can't help  would have ditched Sky and gone to Virgin (with a huge new customer discount)  but the in laws are stuck in their ways and really want to stay with Sky. 

[PandJ2020]

Personally I'd move supplier to...

Trouble will be the lead time for installs - Sky want at least 2 weeks, check with VM as they may be pre-cabled and only needs activation.

[Borolap]

It is Virgin where they moving so is a simple activation, I'll try and convince them it's better to go to Virgin 

[Laing1]

@Borolap is this for broadband ?