0

Discussion topic: Issue with sky Q Mini boxes when Nintendo switch 2 turns on

Reply
This message was authored by: Shahid

Issue with sky Q Mini boxes when Nintendo switch 2 turns on

Two weeks ago we had a sky engineer come out as the sky Q Mini boxes kept disconnecting and had the error message 'You can't currently watch TV as there's an issue with the connection between this mini box and your sky Q box'

 

The engineer replaced the booster box, in general this fixed the issue, however, since then whenever I turn on my Nintendo switch 2  the sky Q Mini boxes disconnect. If I turn off the switch 2 then the sky Q boxes mini boxes go back online and work as normal.

 

 

 

The main sky Q box is always working irrespective of the switch 2 being on or not, and the switch 2 is connected to the same TV as the main sky Q box. Both are connected with their own HDMI cables into different HDMI ports. 

 

Can anyone advise on what I can do? I've had another engineer out but that didn't resolve the issue so any help would be a

ppreciated.

 

Reply

All Replies

This message was authored by: adeharding

Re: Issue with sky Q Mini boxes when Nintendo switch 2 turns on

We've started to encounter this albeit with a Switch 1.   Didn't use to happen 

This message was authored by: Chodley

Re: Issue with sky Q Mini boxes when Nintendo switch 2 turns on

Posted by a Superuser, not a Sky employee. Find out more

Hogging the wifi bandwidth possibly

 

try running your normal 5GHz wifi on a different channel away from the skyQ channel (defaults to 36)

Reply