SKY Q lost connection

[Wic]

My TV updated new software and when it was completed I had completely lost sky service.   I rebooted but that did not work.   Do not know what to do.  Can you help.   I am not technical at all.

[Danz994]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141

[Chodley]

Maybe the TV is not switched to the right hdmi input since it was updated