Issue with both sky q boxes

[Beckhuk]

Hi,  I have a Sky Q box and a Mini box.

On the main box I have channels but when I go to recordings it just hangs on please wait. I've rebooted the box but it's the same.

On the mini box, I cannot get any channels, it states there is no signal.

please help as I pay an absolute fortune for sky and neither box is working as it should!

[PandJ2020 · Accepted solution]

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@Beckhuk wrote:

please help as I pay an absolute fortune for sky and neither box is working as it should!

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You may need Sky to investigate.  (They may apply a credit after fixing the issue back to when reported)

If the main box is not working correctly then the mini won't as it's a slave device.

It could be a corrupt or failing hard disk - look at some help here: https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Laing1]

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@Beckhuk wrote:

Hi,  I have a Sky Q box and a Mini box.

On the main box I have channels but when I go to recordings it just hangs on please wait. I've rebooted the box but it's the same.

On the mini box, I cannot get any channels, it states there is no signal.

please help as I pay an absolute fortune for sky and neither box is working as it should!

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@Beckhuk You could try resetting the settings in the main Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

if the main box starts working again then reboot the mini box