0

Discussion topic: Lost recordings

Reply
This message was authored by Fi5 This message was authored by: Fi5

Lost recordings

Lost all recordings when box stopped working and had to turn off and restart

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: Lost recordings

Posted by a Superuser, not a Sky employee. Find out more

@Fi5 wrote:

Lost all recordings when box stopped working and had to turn off and restart


@Fi5 Have you tried rebooting your main Q box again 

failing that 

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion