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Discussion topic: Lost recordings

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This message was authored by: Fi5

Lost recordings

Lost all recordings when box stopped working and had to turn off and restart

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This message was authored by: Laing1

Re: Lost recordings

Posted by a Superuser, not a Sky employee. Find out more

@Fi5 wrote:

Lost all recordings when box stopped working and had to turn off and restart


@Fi5 Have you tried rebooting your main Q box again 

failing that 

You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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