I have recently had delivered a new sky q box. The reason that this was delivered was because the previous one kept shutting itself down to the black page that says "sky will be ready to go in a few minutes ". As a result of this we continually lost any recorded programs. Every day i would have to unplug the box to restart. Your technicians tried on two occasions to repair this via the phone and conceeded, sending a new box. Since i have plugged in the new box, it has shut itself down every night , for the past seven nights, showing the same sky loading screen. As you can imagine this is frustrating!
