Issue with Paramount+ - error message 9999

[Alison17]

I have Paramount+ as part of the free add-on with Sky however, this week it seems whatever I try and watch, it gets part way through and then hangs. Eventually, a message comes up suggesting it's my internet and I should restart my router and an error code of 9999.

I've done this multiple times and it still keeps happening.

Really frustrating.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Alison17 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.