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Discussion topic: Hi, could someone please help. The tv isn’t connecting to the internet;

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This message was authored by: Sim5

Message posted on ‎06 Nov 2023 04:25 PM

Hi, could someone please help. The tv isn’t connecting to the internet;

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Superuser
This message was authored by: GD1

Message posted on ‎06 Nov 2023 04:28 PM

Re: Hi, could someone please help. The tv isn’t connecting to the internet;

Posted by a Superuser, not a Sky employee. Find out more

@Sim5  It's not your TV having the issue it is your Sky Q box, try these steps to reset the network connectionhttps://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-connectivity/fix-connection-proble...

 

You need to complete al steps.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Sim5

Message posted on ‎06 Nov 2023 04:51 PM

Re: Hi, could someone please help. The tv isn’t connecting to the internet;

Hi @GD1 thanks for looking at this for me. I have tried all steps multiple times, but it still hasn't worked... 

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This message was authored by: Mr+Flibbles+86

Message posted on ‎07 Nov 2023 08:22 AM

Re: Hi, could someone please help. The tv isn’t connecting to the internet;

Thanks for escalating this. We’ve sent an invite to chat.

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Message posted on ‎10 Nov 2023 08:50 AM

Re: Hi, could someone please help. The tv isn’t connecting to the internet;

Hi @Sim5 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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