Issue changing channels

[Laing1]

Morning @Chloe-W22 i'm on Q270.000.10.02L 😀 and have a V2 box

[Redkickers]

Hi Chloe I'm in version Q270.000.0800L (5u19c0) 

Hardware version - 32B214

and does this on both this box and one in the bedroom 

[Chloe-W22]

Thanks! We've been able to replicate this and have the teams working on it 💪

[Redkickers]

Guys I'm not sure if yours is the same but my issue seems to have been resolved I've not done anything to resolve it 

[Redkickers]

Altho don't seem to get the option at all to watch from the start now? 

[JaneP02]

Just checked and ours seems to be working now  - but its the same as previous post - we havent got the option to watch from start. 

[Laing1]

I'm also the same i'm wondering if it may have been the watch from the start that was causing the problem

Maybe Sky have removed the watch from the start to stop the problem and will add it back when they have fully sorted it out.

@Chloe-W22 just tagging you in as the problem seem to have been sorted but watch from the start is no longer available obnch4 channels 

[MightyQuinn]

Be careful you may be watching a programme that doesn't have a "watch from start" available! It is more likely to have a watch from the start programme during the evening. Not all programmes have watch from start.

[SharkyMoo]

Happy to report that everything works fine now and can change the channel without defaulting to C4.

The remote control is safe (for now) 😆

[Laing1]

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@MightyQuinn wrote:

Be careful you may be watching a programme that doesn't have a "watch from start" available! It is more likely to have a watch from the start programme during the evening. Not all programmes have watch from start.

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@MightyQuinn definately not there, been on most of the Ch 4 owned channels and not a sign of "watch from the start", last night come dine with me on Ch4 had "watch from the start" but not tonight 

Not that it bothers me as i rarely watch these channels 

[Vicky703]

Thankyou all working properly now ! 

[MightyQuinn]

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@Vicky703 wrote:

Thankyou all working properly now ! 

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Not if you want to watch from the start 😀