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Discussion topic: Is it usual to be charged £125 for connection in apartment with. Communal dish

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This message was authored by: Anton1701

Is it usual to be charged £125 for connection in apartment with. Communal dish

I have been advised that there's a charge of £125 to connect my apartment to the communal dish .I wasn't told of this charge when I ordered sky and was wondering if other people had been charged the same amount 

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This message was authored by: Godfrey

Re: Is it usual to be charged £125 for connection in apartment with. Communal dish

Posted by a Superuser, not a Sky employee. Find out more

@Anton1701   I have never heard of Sky making an initial installation charge of this type, has this very unusual request come from your development management who are demanding this charge for being connected to their communal Integrated Reception System (IRS) installation?

 

Godfrey.

This message was authored by: TimmyBGood

Re: Is it usual to be charged £125 for connection in apartment with. Communal dish

Posted by a Superuser, not a Sky employee. Find out more

@Anton1701 

 

As @Godfrey indicates, I don't think Sky would do so, but unfortunately a managing agent or company for the building can, as is typical, charge as they see fit.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Anton1701

Re: Is it usual to be charged £125 for connection in apartment with. Communal dish

Thanks all I have been in touch with Sky and you are correct , it is not them who are applying the charges. Apparently when they use a third party contractor to attend the property it is the contractor who puts on the charges and not Sky. I advised the sky agent I talked to that it would make things easier if they inform clients about this third party charge

 

This message was authored by: TimmyBGood

Re: Is it usual to be charged £125 for connection in apartment with. Communal dish

Posted by a Superuser, not a Sky employee. Find out more

@Anton1701 wrote:

 Apparently when they use a third party contractor to attend the property it is the contractor who puts on the charges and not Sky.


Worth noting that use of such a contractor would be stipulated by the building owner.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Anton1701

Re: Is it usual to be charged £125 for connection in apartment with. Communal dish

Thanks you all for your help ☺️ 

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