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Discussion topic: Internet connection

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This message was authored by: Paul457

Message posted on ‎28 Nov 2024 08:06 AM

Internet connection

I have BT broadband and Sky TV. I keep losing internet connection to the Sky Q box. It is the only device in the house where this is happening and nothing seems to resolve it. I have got to a point where  I just want to cancel Sky Tv ! Can anyone e help !? 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎28 Nov 2024 08:19 AM

Re: Internet connection

Posted by a Superuser, not a Sky employee. Find out more

As it's a non-Sky ISP it will only connect on 2.4GHz band.

 

Ensure your router does not steer connections to 5GHz as they will drop.

 

Best solution is to split SSID's between 2.4 and 5GHz.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Paul457

Message posted on ‎29 Nov 2024 05:10 PM

Re: Internet connection

Thank you, I don't understand a word but I'll look in to it. 
Thanks again. 

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This message was authored by: JUdy25

Message posted on ‎05 Mar 2025 02:13 PM

Re: Internet connection

Please help me 

IAM the new customer. March 4 start my new connection but it's not working still now.. please help me .

 

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