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Discussion topic: Internet connection error

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This message was authored by: Chris_whitby

Message posted on ‎28 Jan 2024 08:20 PM

Internet connection error

Hi I'm having internet connection problems, none of my satellite boxes work apart from the main. Can't get booster to connect to WiFi 

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Avatar for oldfella
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Superuser
This message was authored by: oldfella

Message posted on ‎28 Jan 2024 08:23 PM

Re: Internet connection error

Posted by a Superuser, not a Sky employee. Find out more
@Chris_whitby wrote:

Hi I'm having internet connection problems, none of my satellite boxes work apart from the main. Can't get booster to connect to WiFi 

Hi @Chris_whitby 

Who is your Broadband supplier?

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Message posted on ‎28 Jan 2024 08:24 PM

Re: Internet connection error

Posted by a Superuser, not a Sky employee. Find out more
@Chris_whitby wrote:

Hi I'm having internet connection problems, none of my satellite boxes work apart from the main. Can't get booster to connect to WiFi 

@Chris_whitby firstly who is your Internet service provider


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Chris_whitby

Message posted on ‎28 Jan 2024 08:59 PM

Re: Internet connection error

EE. The wps on sky booster doesn't flash 

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This message was authored by: oldfella

Message posted on ‎28 Jan 2024 09:00 PM - last edited: ‎28 Jan 2024 09:03 PM

Re: Internet connection error

Posted by a Superuser, not a Sky employee. Find out more
@Chris_whitby wrote:

EE. The wps on sky booster doesn't flash 

Hi @Chris_whitby 

The Sky Q Booster will only connect to Sky WiFi.

Can you connect the booster by Ethernet to your EE router?

Edit

Your Q booster will only connect by WPS to a Q box

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