@oldfella wrote:
@Niall4 wrote:
My sky box came up with a hard drive error. After reset all programmes were lost. Now i get intermittent connectivity issues to the broadband but other devices in tne house are connecting fine. Do i need a new box? Its quite old.
Hi @Niall4
Have you carried out a Network reset on the Q box.
Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
On the off chance that this is a an older HD box, be aware that if you need a new box they'll have to send you a Sky Q box. If you're out of minimum term, it would be a chance to discuss a better price for yourself.
