Im having to reboot my sky q box everyday to watch programmes

[John15111]

My sky q box will not fast forward or rewind recordings correctly. 

I also have to reboot the box to watch Netflix. 

Any help please. 

I have a sky protect insurance for this.

So why am I typing to a group?

[Mr+Flibbles+86]

Hi there @John15111 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @John15111 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks