0

Discussion topic: Lost Sky Q box

Reply
Avatar for Kate117
Level 0 icon
What's this?
This message was authored by: Kate117

Message posted on ‎13 Jul 2024 08:39 AM

Lost Sky Q box

Hi we have had our furniture in storage and have mislaid our Sky Q box but the engineer is coming to install our Sky in the new house next week. Will we need to payfor a new box?

 

Report post
Post 1 of 3
276 Views
0 Likes
Reply
Reply

All Replies

Avatar for TimmyBGood
Level 16 icon
What's this?
Superuser
This message was authored by: TimmyBGood

Message posted on ‎13 Jul 2024 08:43 AM

Re: Lost Sky Q box

Posted by a Superuser, not a Sky employee. Find out more

@Kate117 

 

Logically it's tricky to install something which isn't there...

 

The Sky person could theoretically put the dish and cabling in place without the box, but probably won't be happy with not being able to test it to confirm functionality.

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 2 of 3
274 Views
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎13 Jul 2024 08:48 AM

Re: Lost Sky Q box

Posted by a Superuser, not a Sky employee. Find out more
@Kate117 wrote:
 Will we need to payfor a new box?

@Kate117 

Very likely. For non return (and therefore loss) it's currently up to £117 for a 1TB box, £135 for a 2TB box and £52 for a mini box. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 3
270 Views
Reply
Reply