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Discussion topic: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

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This message was authored by: Woodhaj

If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

My Sky broadband & Anytime Talk contract is ending next month and I want to switch to a cheaper provider.  Can I keep my Sky Q box which I pay £15 a month for as we use it for watching TV and recording programmes?

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This message was authored by: PandJ2020

Re: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

Posted by a Superuser, not a Sky employee. Find out more

You can keep the Q contract even if you cancel the phone/broadband.

 

You can keep the Q box for as long as you have an active subscription (presumably Essentials here).

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Quoman7

Re: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

Posted by a Superuser, not a Sky employee. Find out more

@Woodhaj wrote:

My Sky broadband & Anytime Talk contract is ending next month and I want to switch to a cheaper provider.  Can I keep my Sky Q box which I pay £15 a month for as we use it for watching TV and recording programmes?


Hi @Woodhaj If you are still paying for a TV viewing subscription then you will keep the SKYQ box, but you will need to return any SKY hardware from your cancelled  broadband subscription.

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This message was authored by: Padam_Padam

Re: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?


@Woodhaj wrote:

My Sky broadband & Anytime Talk contract is ending next month and I want to switch to a cheaper provider.  Can I keep my Sky Q box which I pay £15 a month for as we use it for watching TV and recording programmes?


Your Sky Q service is completely separate from any broadband contract. You can switch to any broadband provider and still keep your Sky Q service without any issues. All you will need to do when you get your new broadband activated is connect your Q box to your new router, either via WiFi or ethernet cable.

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This message was authored by: Woodhaj

Re: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

Many thanks!

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This message was authored by: Woodhaj

Re: If I cancel my broadband & phone package (contract ending) can I keep my Sky Q box ?

Thank you!

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