ITVX black screen

[The44]

When watching ITVX via the SkyQ box, we seem to be getting this black screen during shows. At first, it would happen after the adverts before the show comes back on but now we're just left with a black screen. Keep clearing the cache but that doesn't seem to be helping. Only happens via SkyQ, is fine on the other smartTV! Any ideas?

[oldfella]

---

@The44 wrote:

When watching ITVX via the SkyQ box, we seem to be getting this black screen during shows. At first, it would happen after the adverts before the show comes back on but now we're just left with a black screen. Keep clearing the cache but that doesn't seem to be helping. Only happens via SkyQ, is fine on the other smartTV! Any ideas?

---

Hi @The44 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[The44]

Thank you, this seems to have wiped all of the apps from the box altogether. Do you have any idea how to get these back please? 

[oldfella]

---

@The44 wrote:

Thank you, this seems to have wiped all of the apps from the box altogether. Do you have any idea how to get these back please? 

---

Hi @The44 

I expect a reboot will bring them back.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[bob1234]

@The44I think it is just a poor implementation of ITVX on Sky, like you I have no black screens when using the app on a different device.