I've received a package & an email saying that I need to return my sky Q boxes or I'll be charged fo

[DougMelvin]

Hi, Sky have sent me boxes for return of their Sky Q boxes & then text me saying I'll be charged for non return if I don't send this back in the time frame, my issue with this is my contract expires in December 2024, I've tried contacting sky through the APP with no joy & calling them with the same outcome 40 minutes wait time, hopefully someone from Sky will read this post & try explain to me why I've received both the packaging & text message 

[Laing1 · Accepted solution]

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@DougMelvin wrote:

Hi, Sky have sent me boxes for return of their Sky Q boxes & then text me saying I'll be charged for non return if I don't send this back in the time frame, my issue with this is my contract expires in December 2024, I've tried contacting sky through the APP with no joy & calling them with the same outcome 40 minutes wait time, hopefully someone from Sky will read this post & try explain to me why I've received both the packaging & text message 

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@DougMelvin Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[oldfella]

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@DougMelvin wrote:

Hi, Sky have sent me boxes for return of their Sky Q boxes & then text me saying I'll be charged for non return if I don't send this back in the time frame, my issue with this is my contract expires in December 2024, I've tried contacting sky through the APP with no joy & calling them with the same outcome 40 minutes wait time, hopefully someone from Sky will read this post & try explain to me why I've received both the packaging & text message 

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Hi @DougMelvin 

You are unlikely to get a response from Sky on this forum.

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Greenfingers001]

Thanks for escalating this. We’ve sent @DougMelvin  an invite to chat.