I'm done with Sky

[Phi-]

Since September I've had 7 engineers to try to fix connection issues with my Sky Q Mini-boxes The main box, 3 out of 4 miniboxes and the Modem have all been replaced. The main box has been hard wired. A booster has been installed, taken out and then replaced in three different locations. Each engineers has told me something different. Tonight I've got the same connection issues. I've been with Sky for over 20 years and have Sky Q since day one. Until September its worked majority of the time only requiring the odd call out over the years Since September it has been constant issues despite nothing changing in my house/area. I've spent too much of my life holding on call to customer services and awaiting engineers so I think its time to move away from Sky.

[NickNewark]

Very frustrating. I'd say interference in some way, is the broadband with Sky too ? 

[Phi-]

Yes Broadband is with Sky.

Whatever the cause Sky are obviously incapable of understanding and fixing the issue.

Pretty poor that a company does not understand its decades old technology.

[NickNewark]

@Phi- Something changed then in September?? Clutching at straws here, but did you introduce anything new to the house? Smart thermostat, ring cameras, just wondering is something is interfering with the signal. 

[Phi-]

I've been asked that by the engineers and I've double/triple checked and have nothing new in the house at all.

I do have CCTV, ring doorbell, Hive plus usual other paraphernalia but I've had all these for years.

As mentioned each engineer (+ multiple telephone  techs) have told me different things which goes back to my point - Sky do not understand their own, old, technology. 

A cynic or conspiracy theorist (which I am not) could suggest they are building in obsolescence as a push towards streaming services.

[NickNewark]

@Phi- I  had issues with my Tado, which had received a software update, and caused havoc with my WiFi with my mobile and the stat. It's just a theory. It didn't effect my mini boxes admittedly. 

[PandJ2020]

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@Phi- wrote:

A cynic or conspiracy theorist (which I am not) could suggest they are building in obsolescence as a push towards streaming services.

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They've made no secret of the future direction.  (Especially as the satellites will run out of steam at the end of the decade).

Q, sadly, is a legacy product (over a decade old now) and whilst additional apps are still being added (HBO etc.) it still works satisfactorily for millions of subscribers.  There will always be some edge cases.

[Phi-]

If it is the case that something is causing interference or any other cause I would expect Sky should know how to check for and rectify it. Rather than the stabbing in the dark, which is what they have been doing.

I do not think this is too much to expect from a multi-billion £ company that has had this technology for over 10 years.

[Phi-]

I have no issue with this being a legacy system and would happily move to the new platform (I moved to Sky Q very soon after  it launched) however I have lost faith in Sky and (at the risk of repeating myself)  have no wish to continue to pay well over £100 per month to a company who does not understand or have the ability to fix its existing technology.

[PandJ2020]

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@Phi- wrote:

If it is the case that something is causing interference or any other cause I would expect Sky should know how to check for and rectify it. Rather than the stabbing in the dark, which is what they have been doing.

I do not think this is too much to expect from a multi-billion £ company that has had this technology for over 10 years.

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I don't necessarily disagree.  But troubleshooting a multitude of devices can be complex.

...if they can't get it working then leaving without penalty may be an option albeit not one you probably want.

[Phi-]

They have agreed to allow me to leave (which I am now very happy to do so) without penalty, which I will be doing at the end of May once my accumulated compensation has run its course.

In addition to the hours of my life I won't get back spent with the tech teams I also spent an inordinate amount of time repeatedly chasing the compensation they promised to pay, however I won't go down the route of Sky's appalling customer service !!