Mini box is not connecting following superfast being switched off by Openreach

[ray+fowles]

Openreach cut the wires erroneously to my superfast , it has now been reinstated but I can't connect an additional miniscreen 

[LJB-C]

Hi there @ray+fowles, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141