I'm being asked to return my mini box.

[TLFisher]

Having recently renewed / upgraded my contract, I've received some returns packaging requesting I return my mini box. Both multiscreen and mini box show on my account as "Already Yours" but will be charged if not returned.... How do I get confirmation that I don't have to return the mini and won't be charged..?

[PandJ2020]

By calling Sky?

[TLFisher]

Like I haven't already tried on numerous occasions... !!

• As Sky  Help and the virtual assistant suggests raising the issue through The Community.... I guess I was hoping for something a little more constructive.... Hey Ho.. 😉

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  @PandJ2020 wrote:
  

  By calling Sky?

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[PandJ2020]

The community is other customers - we can't fix it...

You'll have to persevere in contacting Sky.

[TLFisher]

I understood that Sky community super users (experts) can escalate issues to official Sky advisors for action, but maybe that's not so then.

[PandJ2020]

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@TLFisher wrote:

I understood that Sky community super users (experts) can escalate issues to official Sky advisors for action, but maybe that's not so then.

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Not currently.  (We used to be able to)