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Discussion topic: I have received notification that I need to return my Sky Q mini box...I never had one

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This message was authored by Wendelina This message was authored by: Wendelina

I have received notification that I need to return my Sky Q mini box...I never had one

I have received notification that I need to return my Sky Q mini box...I never had one. 

When I moved to Sky Q I explained that I had no need for the multi screen in my subscription and was informed that it was a part of the package and could not be removed and it was free anyway.  They did not give me a mini box.

 

I recently noticed that I have been being charged for it, I contacted Sky and multi screen has now been removed from my subscription.  I explained at the time that I had never had a mini box.

 

I have now received the return label etc and i have been informed I will be charged if I do not return it.

 

How do I inform Sky AGAIN I never had a mini box so cannot return it.   When phoning there is no option that seems to fit my issue.

 

Thanks in advance for any help.


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Wendelina
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This message was authored by Wendelina This message was authored by: Wendelina Answer

Re: I have received notification that I need to return my Sky Q mini box...I never had one

Thank you! I tried what you suggested and managed to get through to someone.  Problem now solved.  Much appreciated!

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