Discussion topic: I have received notification that I need to return my Sky Q mini box...I never had one
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19 Nov 2024 01:40 PM
I have received notification that I need to return my Sky Q mini box...I never had one.
When I moved to Sky Q I explained that I had no need for the multi screen in my subscription and was informed that it was a part of the package and could not be removed and it was free anyway. They did not give me a mini box.
I recently noticed that I have been being charged for it, I contacted Sky and multi screen has now been removed from my subscription. I explained at the time that I had never had a mini box.
I have now received the return label etc and i have been informed I will be charged if I do not return it.
How do I inform Sky AGAIN I never had a mini box so cannot return it. When phoning there is no option that seems to fit my issue.
Thanks in advance for any help.
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21 Nov 2024 03:54 PM
Thank you! I tried what you suggested and managed to get through to someone. Problem now solved. Much appreciated!