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Discussion topic: I have just been asked to return my Sky Q Hub but no reason has been provided as to why?

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This message was authored by: lehark

Message posted on ‎04 Sep 2023 01:19 PM

I have just been asked to return my Sky Q Hub but no reason has been provided as to why?

I have received an sms and also a notifcation in my sky account bu there has not been any explanation as to why i need to return this equipment.


Reminder - return your equipment

Please return the Sky Q Hub by 13/10/2023 to avoid charges of £17

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This message was authored by: Daniel0210

Message posted on ‎04 Sep 2023 01:32 PM - last edited: ‎04 Sep 2023 01:34 PM

Re: I have just been asked to return my Sky Q Hub but no reason has been provided as to why?

Posted by a Superuser, not a Sky employee. Find out more

@lehark 

Any changes to your package recently? 

edit- £17? Non return fees for Sky Q hub is £50. Are you satisfied the text is genuine? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: lehark

Message posted on ‎05 Sep 2023 04:57 PM

Re: I have just been asked to return my Sky Q Hub but no reason has been provided as to why?

Hi, Daniel0210

 

Yes, we upgraded our Wifi to ultrafast Wifi.

The email must be genuine as Sky called me but did not leave a message.

 

Still not sure why they want the Sky Q Hub back???

 

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Message posted on ‎05 Sep 2023 05:03 PM

Re: I have just been asked to return my Sky Q Hub but no reason has been provided as to why?

Posted by a Superuser, not a Sky employee. Find out more
@lehark wrote:

Hi, Daniel0210

 

Yes, we upgraded our Wifi to ultrafast Wifi.

The email must be genuine as Sky called me but did not leave a message.

 

Still not sure why they want the Sky Q Hub back???

 

@lehark if you have upgraded to ultrafast then you should have been sent a new broadband hub as this id=s needed for ultrafast broadband  hence the request for the Q hub to be returned 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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