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Discussion topic: I have connection but can’t access programjes

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This message was authored by: craigt7

I have connection but can’t access programjes

I have checked settings and all appears ok and connected.

my main box is working but I can't access recordings.

my mini boxes are all showing connected but I can't access to guide. 
it keeps saying waiting for tv schedule 

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This message was authored by: Laing1

Re: I have connection but can’t access programjes

Posted by a Superuser, not a Sky employee. Find out more

@craigt7 wrote:

I have checked settings and all appears ok and connected.

my main box is working but I can't access recordings.

my mini boxes are all showing connected but I can't access to guide. 
it keeps saying waiting for tv schedule 


@craigt7 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini boxes 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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This message was authored by: craigt7

Re: I have connection but can’t access programjes

Yes I have tried everything. Engineer coming out on Wednesday. 

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