I have a message on screen saying checking upgrade

[Sky+upgrade+help]

I have a message about an upgrade on my screen but I don't know how to upgrade

[oldfella]

---

@Sky+upgrade+help wrote:

I have a message about an upgrade on my screen but I don't know how to upgrade

---

Hi @Sky+upgrade+help 

Check that it is not an update relating to your TV (and not your Q box).

See if your TV remote will activate or remove it.

[Invisiblename]

---

@Sky+upgrade+help wrote:

I have a message about an upgrade on my screen but I don't know how to upgrade

---

Sky Q normally updates "behind the scenes" - the first you know it's happened is the next time you check the System info. Therefore I suspect this is an upgrade to your TV's software; you'll need to use your TV's remote to complete this