I have SKy Q and multroom with a mini Q box. My mini box will not connect before 6am. Why is this

[Pat99]

My mini box will not connect before 6am. Why is this and is there any solution?

If trying to switch it on before this, it  sometimes gives a message of the  screen saying something like -trying to connect, sometimes nothing.   It will then suddenly come to life around 6am.

[nigea99]

hi @Pat99 

This is likely due to the standby setting on your main Box putting it to sleep

To change the seeting see here:

https://www.sky.com/help/articles/using-the-standby-settings#:~:text=Eco%20or%20Active.-,Eco,any%20s...

[Pat99]

Thanks.  It was in Eco.  Have now changed it but wil have to wait til tomorrow morning to see if it has worked.

[Pat99]

I  changed the Standby setting to Active but this did not solve it.  I then changed it to None and it gave me a lot of blurb about using more electricity but I ignored that and left it as None.

I don't think it has worked.  Yesterday morning it came  on fairly quickly though not immediatey but it was 05:57 so probably near the 6am time.  I tried again this morning at 05:49 and it eventually swithched on at 05:58 so I don't think it has resolved the problem. 

I will try rebooting the main Q box and the mini Q box this afternoon just to see it that helps, then try agai ntomorrow morning (If I get up early enough).   

Difficult problem to check out as it can only be tested once in 24hrs. 

[Pat99 · Accepted solution]

Problem now resolved.  My last try was to change the standby settings on the mini Q box and it now switches straigh on , even before 6am.  I now have standby settings set to None on both boxes.