Technical fault

[KaCee2]

I have this message on most channels and I've already restarted everything!

So frustrating.

[Greenfingers001]

inviHi there @KaCee2 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[KaCee2]

Apparently it was an issue with my sky box, so I am being sent a new one.

Fingers crossed it works.