I have Netflix with my sky package but cannot sign in?

[Nikki+kp]

I cannot sign into my sky Netflix account, when I try and finish setup it states you've already added this package to your sky subscription?

I don't understand what I am doing wrong? 

[oldfella]

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@Nikki+kp wrote:

I cannot sign into my sky Netflix account, when I try and finish setup it states you've already added this package to your sky subscription?

I don't understand what I am doing wrong? 

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Hi @Nikki+kp 

Check carefully through all the help.

https://www.sky.com/help/articles/fixing-problems-with-netflix