I do not have a signal on my television

[James105]

I don't have a signal on my q box, nothing on my television

[Martin+Pearce]

After the storm I had no signal, no TV guide. Did all the reset procedures, no joy. This evening hours later, a couple of channels have returned and the TV guide but no programme information 🤷‍♂️ I have booked an engineer visit.

[Daniel0210]

@James105 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV). A “no satellite signal” message relates to your Sky box.

If it displays no satellite signal it's quite possibly the effects of the stormy weather. If it continues once the weather improves take a look at the troubleshooting here
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. Just to make you aware, if you’re on a communal dish system in the UK you’ll have to contact your landlord or building management company rather than Sky.

[Martin+Pearce]

It is no satellite signal, if it is the dish moved in the wind is it likely to partially return? 

[Daniel0210]

@Martin+Pearce 

If it's moved the dish out of alignment it will require an engineer visit. 

[Martin+Pearce]

I have a engineer booked for Sunday morning, just  cannot understand why  if it is the dish moved some of the satellite signal has come back? 

[Daniel0210]

@Martin+Pearce 

We frequently see on here dish alignment issues just affected one or two channels. 

[Martin+Pearce]

Thank you, I was unaware of that.  Hopefully the engineer can sort it Sunday.

[Martin+Pearce]

Sky engineer readjusted the dish, all good now. 👍 

[BILLY56]

I do not have a signal on my TV and my and the Q box does not seem to be talking to the remote

[BILLY56]

What can I do it went off yesterday and it said there was a fault but it is still off today.

[Daniel0210]

@BILLY56 
No signal and no satellite signal are different .

A message displaying ”no signal” tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If you’re seeing a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company / landlord who will have their approved engineers to contact.

It’s worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the recent storms there’s still likely to be a significant delay in getting an appointment so it may be quicker to contact a local satellite company but that would be at your own expense.