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Discussion topic: I can't download or watch any of my recordings

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Craigman_79
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This message was authored by Craigman_79 This message was authored by: Craigman_79

I can't download or watch any of my recordings

‎11 Jan 2025 07:40 PM

When I try to watch a recording the screen is just blue. When I try to download any content it states I have a technical issue 

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Laing1
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This message was authored by Laing1 This message was authored by: Laing1

Re: I can't download or watch any of my recordings

‎11 Jan 2025 08:46 PM

Posted by a Superuser, not a Sky employee. Find out more
@Craigman_79 wrote:

When I try to watch a recording the screen is just blue. When I try to download any content it states I have a technical issue 

@Craigman_79 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Craigman_79
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This message was authored by Craigman_79 This message was authored by: Craigman_79

Re: I can't download or watch any of my recordings

‎11 Jan 2025 10:06 PM

I have tried turning it off at the wall although I did not put it into standby mode first. I will try this. Thanks 

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